Return Policy

**Return Policy**

At Five Market, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward and hassle-free return process.

**Free Returns**
We provide free returns on all eligible items. You may return most unused and unopened products within 30 days of delivery for a full refund.

**Return Conditions**
- Items must be returned in their original condition, including all packaging, tags, and accessories.
- Products that are damaged, used, or missing components may be subject to a partial refund or rejection.
- Certain items, such as perishable goods or personalized products, are non-returnable unless defective.

**Refund Process**
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

**How to Initiate a Return**
To start a return, please contact our customer service team via email or phone. We will provide you with a prepaid return shipping label and detailed instructions.

**Contact Information**
For any return-related inquiries, please reach out to us:

- **Address:**
No. 1801, Building C, Jinmao Plaza, 88 Shiji Avenue, Chaoyang District, Beijing, China

- **Email:**
clam@fivemarket.net

- **Phone:**
+86 18550512700

We are here to help and will respond to all return requests within 24 hours on business days.